Scarlett Al-Yawar

Renovata & Company is a global executive search and private equity advisory firm. We are trusted by financial sponsors, their portfolio companies and public corporations to deliver transformational leaders and valuable investment insights. Renovata & Company has relationships with over 50 of the top 100 private and growth equity firms globally. Our private equity advisory services include diligence support, backable executive introductions.

• Executive Assistant to a Managing Director and five senior managers. • Complex diary Management. • Building PowerPoint decks. • Assist Marketing with report prints and translation of European reports. • Coordinate complex travel itineraries. • Processing Managing Director expenses. • Scheduling all interviews for the London Office. • Day-to-day management of Absence. • Taking minutes, notes in various meetings. • Managing Visa applications.

• Successfully led the coordination of all internal events, including the Executive Manager Forum, and a Christmas party for over 300 people. Actively managed financial and logistical project issues, including communication with senior management and relevant parties. • Attended meeting across multiple departments, taking minutes and maintaining channels of communication. • Proactively organised international travel and couriers for senior management and coordinated meetings ahead of schedule.

• Built positive client relationships with high net-worth VIP guests and ensuring all their requirements and needs for the room reservation are met. • Daily tasks in a high pressure environment such as accepting/cancelling reservations for individual guests and groups, making offers & contracts for individual guests and groups, preparing Pro Forma Invoices, commission calculation, no show handling and calculation of daily pick up.

• Building and maintain relationship with all kind of clientele: regular guests, leisure guests and VIP guests. • Check in / check out in a fast paced work environment and always provided the highest level of customer service by knowing and understanding their needs and wishes. • Dealing with complaints, conflict resolution and problem solving. • Successfully maximized sales and revenue with TSA upselling and encourage new guests to enrol as a loyalty member.

• Assisted VIP guest with making menu, restaurant and sightseeing choices. • Successfully checked in and arranged the room allocations for VIP Club Lounge guest, being familiar with the types of requests and needs in order to provide the highest level of service to customers. • Managed closing duties, including restocking items and closure of cashier. • Regularly checked on guests to ensure satisfaction with each food course, beverages and room assignment.

• Successfully participated in several hotel trainings and examen • Successfully support workload of different hotel departments: F&B Outlets, Front Desk, Concierge, Sales, Events, Reservations, Human Resources and Accounts.