Sean Gilkes

Berufserfahrung von Sean Gilkes

• 1 Jahr und 7 Monate, Dez. 2011 - Juni 2013

  Senior Network Engineer

  Harvey Nash

  My duties entailed the maintenance, management and upgrades of Extreme Black Diamond, Cisco, Alcatel-Lucent, and Avaya switches; Fortinet and Checkpoint firewalls; and Infoblox IP/DHCP system. I also installed and maintained an MRTG system; gathering of switch port statistics using scripts written in Perl and utilising MySQL for statistical storage; writing CGI scripts using Perl for statistics reporting and the manipulation of an Excel spread sheet to update the Nagios configuration files.

• 2 Jahre und 3 Monate, Juli 2009 - Sep. 2011

  Senior Network Engineer

  Harvey Nash, Switzerland

  my primary responsibility was the management and maintenance of the CiscoWorks network management platforms, of which there were four, one covering each of the areas of our department’s responsibility. My tasks included the day to day operational state of each system - fixing issues, working with Cisco TAC to resolve problems, updating system software and drivers - identifying problem devices in the network and fixing the communication between the CiscoWorks platform and the device itself.

• 7 Monate, Nov. 2008 - Mai 2009

  Network Support Engineer

  Dimension Data, Belgium

  Working in an ongoing project with Eurocontrol, my responsibilities covered the tracking of network incidents reported by the management platforms: CiscoWorks and SMARTS as well as keeping track of tickets raised in their Remedy ticketing system. My remit was to reduce the number of errors reported by the management platforms by proactively validating the configuration of the various Cisco routers, switches, load balancers and firewalls that made up the networking infrastructure.

• 8 Monate, Nov. 2007 - Juni 2008

  Network Support Engineer

  British Telecom, Belgium

  Assisting with the fulfilment of customer orders for integrating new sites into B.T.’s MPLS network, expanding network capacity, changing quality of service settings and technical documentation. This would include performing technical laison between the account manager and the customer, providing base configurations for the customer router and modifying configurations on the provider edge routers (pre-installation), modifying customer router configuration (post-installation).

• 7 Monate, Apr. 2007 - Okt. 2007

  Network Support Engineer

  Proximus, Belgium

  A short term contract working for a small team whose responsibility was to ensure that the IP network infrastructure for the organisation ran smoothly, solving connectivity issues, implementing new services, and general network analysis of the MPLS network; utilising HP’s OpenView network management platform, Cisco’s CiscoWorks 2000 and Cisco’s Wireless LAN Solutions Engine.

• 4 Monate, Aug. 2006 - Nov. 2006

  IP Manager, Information Technology Department.

  Digicel Group, Haiti

  Reporting to the Deputy Head of IT Operations in this contract role, my mandate was to managing a small group of IP, Security and VoIP engineers who provided the connectivity and communications for this rapidly expanding mobile phone’s company in both the normal office environment as well as the mobile switching environment.

• 1 Jahr und 7 Monate, Jan. 2005 - Juli 2006

  Unix Systems Technical Support Engineer, ICM Networks.

  Siemens AG, UK

  Short term contract providing technical support to Siemens customers operating UNIX based management and multi-media sub systems within the Mobile Telecom environment, in order to maintain and continuously improve a high level of service offerings.

• 2 Jahre und 1 Monat, Nov. 2002 - Nov. 2004

  Senior Implementation Engineer, Professional Services.

  Bytemobile Europe Ltd, UK

  Bytemobile produce a range of compression products designed for the GPRS, UMTS, enterprise and ISP’s networks. The aim of Bytemobile is to enrich and enhance the user experience in the mobile market, reducing as much as possible the access times of the data these people need when away from the office.

• 4 Monate, Aug. 2002 - Nov. 2002

  Network Engineer

  Motorola UK

  Short term contract assisting Motorola with their wireless LAN installation for British Telecom’s OpenWorld project. My tasks involved the set up and administration of the network management platform, running HPUX and HP’s Network Node Manager, and the monitoring of BT’s OpenZone wireless network in a 24x7 shift pattern.

• 2 Jahre und 7 Monate, Jan. 2000 - Juli 2002

  Senior Network Engineer, I.T. Network Operations.

  KPNQwest N.V

  The I.T. Network Operations team was primarily setup with the goal of providing 2nd line assistance to the I.T. Help Desk in solving connectivity issues between the various KPNQwest locations. The team comprises of four very dedicated individuals who each have their own unique skill set that allows this team to be very flexible in the services that it offers.

• 9 Jahre und 5 Monate, Aug. 1990 - Dez. 1999

  Senior Network Engineer, Global Network Operations Centre (GNOC)

  Novell Netherlands B.V.

  The GNOC is Novell’s network management and monitoring service offered to the Information Services and Technologies groups that support Novell’s business applications and servers used by Novell employees and business partners. Our primary goal is to stabilize and manage the global corporate network, monitoring the hubs, routers, firewalls, WAN links and other network services and providing performance data in a non-technical graphical format to the management and network planners.

• 6 Jahre und 2 Monate, Juli 1990 - Aug. 1996

  Network Engineer, Information Services and Technologies.

  Novell Deutschland GmbH

  Working within a group of three persons, we were commissioned to redesign and rebuild the Duesseldorf network as well as installing networks in new sites in the Central European arena and connecting them to Novell’s corporate network. Responsibilities/Achievements Sole responsibility for the management and analysis of Novell’s networks in Europe, the Middle East, South Africa and Eastern Europe using Sun’s NetManager, Novell’s NMS and Novell’s LANalyzer products. Installation and maintenance of Wellfleet,

• 3 Jahre und 9 Monate, Nov. 1986 - Juli 1990

  Technical Support Engineer

  Novell UK Ltd

  Provide post-sales technical support to Novell’s distributors, partners and customers. Provide pre-sales support for Novell’s account managers, which included giving presentations to Novell’s major accounts and distributors on all of Novell’s products. The setup and running of Novell’s Independent Manufacturing Support Program.