Sebastian Jäger

- Understand and identify the specific requirements of target clients - Conduct contract negotiations to secure long-term partnerships - Ensure strong customer retention through follow-ups to enhance satisfaction and promote referrals - Adapt sales strategies and provide advice to address specific challenges like cost reduction and environmental impact - Assist clients in achieving sustainability targets, including water usage reduction, CO2 footprint minimization, and ESG compliance

- Management of a team (6 persons) - Responsibility for a portfolio of approx. 230 customers in the fashion and DIY store segment - Ensuring customers succes by: --> Customer Lifetime Management --> expand lifetime value --> handle fulfillment, Retention rate, Revenue --> focusing on technical development --> Customer Support / Care

- Customer Lifecycle & Relationship Management - data-based portfolio analysis (Salesforce, Tableau) --> Fulfillment, Retention, Revenue, Seasonality - Onboarding new clients - On site appointments, Walk-Ins - up/ cross-selling new Job activities - Managing cross-departmental projects in close collaboration with Key Account Management & Customer Support - Regular exchange with Product & Enablement for further product development