Sebastian Risch

Managing complex portfolio of all physical Customer Service products that extend the functionality, prolong the longevity for permanent outstanding results and enable repair of BSH home appliances. International team in Germany, Spain, Poland and India for product-management & -marketing and content management holding governance for development, manufacturer management, packaging and layout creation in cross-divisional cooperation. Sales channel performance monitoring of sales quantity, turnover and margin.

Responsible for P&L of global portfolio of customer service accessories comprising of consumables for use cases around all BSH product categories as well as hardware accessories. Lifecycle mgt and constant portfolio optimization. International PM-team holding governance for local, regional and global development, manufacturer management, packaging and layout creation according to guiding regulations in cross-divisional cooperation. Performance monitoring of sales quantity, turnover and margin.

Business development project management in global customer service around digitalization, connectivity services, consumer satisfaction and feedback management, brand differentiation and B2B-strategy. Regular speaker in Robert Bosch Kolleg course "Professional Service Manager, best practice measuring consumer satisfaction by comparing survey method with Net Promoter Score (NPS)".

Responsible for P&L of refrigeration appliances portfolio of subsidiaries Turkey with own factory site, India, UAE, Saudi Arabia and Morocco serving 31 markets in Africa and Asia. Performance reporting of financials and market shares. Evaluation of consumer studies, competitor movements, macroeconomic and currency developments and continuous optimization of portfolio strategy. Start-up and definition of portfolio and processes for new subsidiary in India. Annual business planning and market modeling.

Responsible for P&L of refrigeration appliances portfolio of 6 subsidiaries: Austria, Switzerland, Belgium, Israel, United Arab Emirates and Saudi Arabia. Performance monitoring and reporting of sales quantity, turnover, EBIT and market share development. Constant evaluation of consumer behavioral studies, household visits, competitor movements, macroeconomic and currency developments and continuous optimization of portfolio strategy. Annual business planning and market modeling.

Werkstudententätigkeit bei der BSH Bosch und Siemens Hausgeräte GmbH Produktmanagement im Produktbereich Kälte

Project co-lead in truck-chassis production optimization in industrial zone Pinetown in KwaZulu-Natal, South Africa. Cycle time reduction and harmonization of subsequent value-stream working stations, introduction of Kanban-principle, reduction of semi-finished product stock, improvement of working ergonomy and worker's safety and increase of daily output.

Studienbegleitende Tätigkeit im Forschungs- und Innovationszentrum (FIZ) der BMW AG, München, Funktionsbereich: Vertrieb an Direktabnehmer – Fuhrpark; Nationale und Internationale PR-Veranstaltungen für Sonderkunden

Data analysis of sales promotion activities in sales region Germany Evaluation and deriving calculation algorithms of promotion budgets

Optimization of availability dealer demonstration carpool Situation analysis of pilot region East Financing analysis of pool usage conditions for dealers and cost calculation

Testing facility ideation and realization for Dynamic Drive stabilization of new BMW 7-series Visualization of hardware-enable-line function Conducting tests for size specification of cooling aids for electronic system

Module SBWL: Logistik/Produktion, Marketing; Module Maschinenbau: technisches Produktionsmanagement, Ergonomie; Diplomarbeit: Modellbasierte Quantifizierung der Synergiewirkung globaler Produktionssysteme in der Automobilzuliefererbranche