Sedat Ertekin

- Technical consulting for the integration partners in German and English. - Setting up and configuring various payment use cases. - Defining test cases/-sets/-collections. - Testing the integration on iOS and Android. - L2/L3 support. - Analyzing Java codes, database queries, XML/JSON data in SOAP calls. - Log analysis via Elastic Kibana/AppDynamics. - Maintaining the partner self-service portal. - Providing FAQ's. - Verification of transaction flows (TRX). - Certification of integrators.

- Realization of software development projects for the products Funtrade, RAC und Phoenix - Integration of third-party systems - Requirements engineering, conceptions, technical specifications, offers, testings, implementation, documentation, and training - Leading of project team members (developers/testers) - Resource, budget, and schedule calculating and controlling - Acquisitions, product demos, and consulting - Customer support 1st to 3rd level

- Managing the projects StaR 2000 and SMS - Coordination of internal and external resources (application supporter/supplier/operating team) - Application support for KBS, Mail Server, SMS, and StaR - Software installations on desktop clients (SMS-application) - Creating project documentation (functional specifications, project plans, test plans, and operating documents) - Leading the project team including departments and suppliers

Internal organization projects

- Managing of 5 employees - Project work on changes to the network infrastructure

- Monitoring internal and external network infrastructure - Recording and analysis of incidents - Fixing incidents and solving 2nd level requests - 7 x 24-hour standby - Instructions for helpdesk operators

- Handling requests for internet and videotex issues in german and french - Analyzing and solving installation-, configuration- and access issues - Handling customer complaints