Seho Jin

• Supported and Isolated problem on NAS, SAN, FS, RAID, SCSI, iSCSI, CIFS, NFS, NDMP etc. • Troubleshooting on operating system of linux / windows etc and network environments. • Troubleshooting VMware with EMC Celerra/ VNX products. • Facilitated provision of technical support and advice on customer service issues regarding Storage/Network performance, and ensured action plans to address any issues raised are monitored. • Root Cause Analysis Reports for customers and EMC local technical resources

• Analyzes customer workflow and procedures to recommend operational support tools and technologies to satisfy customer needs. • Monitored and analyzed Quality of Service data on perceived customer satisfaction, and identified courses of action to change poor perceptions. • Prevented or resolved conflicts within the service team and took a leading role in dealing with conflict situations which arise elsewhere that could reduce the quality of service provided to nominated customers.

• Assembled and Installed PCs • Sales and Upgraded PC Hardware and Software • Setup SOHO Network System.

• Managed Network Services ( Router, Switch, Hub Etc. ) - AIOT Tech Position • Managed Test Center - IELTS(International English Language Testing System) • Upgraded Workstation System. • Managed Operating Environment (Linux or Windows NT operating systems) • Collected and analyzed the data and updated the database with My SQL.

• America Institute of Technology is committed to provide flexible, innovative and high quality education to enable students to earn under graduate and post-graduate Diploma in telecommunications, information technology or technology management online.