Selena Homann

My role consisted of soft sales, account management and risk. Much of my time was spent looking after clients, education them and securing more new business. Part of my role was attending, helping to organise and representing the company at expos and trade fairs. Underwiting new accounts for clients was also a large part of this role. Having a good understanding of the business model was key to limiting exsposure to our business.

Providing high quality home cooked food for guests Managing the Chalet budget Stock control Acting as a guide for visitors Airport pick ups Housekeeping

Credit control role Customer service Maintaining records

- Customer service - Handling complaints - Recruitment of staff - Managing a Team - Providing training and support to the team. - Clearing backlogs of work - Refining departmental processes - Cross departmental training - Responsible to ensuring department performs well and efficiently

- Customer service - Handling complaints - Managing a team of 11 - Providing training, support and development to the team. - One to one meetings with staff and appraisals - Managing the clearance of backlogs of work - Refining and implementing departmental processes - Cross departmental training - Responsible to ensuring department performs well, efficiently and complaint with relevant regulations - Daily monitoring and reporting team targets

- Customer service - Handling complaints - Recruitment of staff - Managing a Team - Providing training and support to the team. - Clearing backlogs of work - Refining departmental processes - Cross departmental training - Responsible to ensuring department performs well and efficiently

- Customer service - Handling complaints - Data Entry - Reconciliation - Tracing missing payments - Making global electronic payments

- Customer service - Handling complaints - Account opening - KYC and AML - Sales of banking products - Cash handling