Selma Aydin

Work directly with PMO; explain technical details in non-technical jargon. Coordinate and follow up ITO Teams’ internal progress against each other. Additional to coordination work, risk and priority management, new technology investigation, documentation, giving training, presenting and other key factors may be realized. These undefined coordination requests mostly have tight deadlines.SPOC (single point of contact) of ITO. ITO is being represented based on any subject

Key role on defining governance model of application development life cycle required to be adapted to new technology. Execute Tests to analyse performance key parameters (KPI) and metrics of application developed on java technology to carry out reliable, scalable, maintainable, robust, and tuned to consume realistic system resources and running on as a user friendly application •Develop test script to perform Performance and Stress Tests

Team Leading, figuring annual roll-out, deciding which is the best infra structure to implement / establish / integrate on existing structure and deciding what is suitable / reasonable investment to achieve to the goals of HSBC’ Business. Sep, 2004, launches CRM system on Call Centre Agent Front End Application. CRM System provides same functionality to branches also. This is the first web based application used at HSBC’ branches. •Project Management, fostering team approach across departments

•Reporting to Product Director and responsible for providing leadership and support/consultancy to CTI Design Teams in product design and development. This includes system design specifications, evaluation, product validation, product positioning, and etc. •Product ownership of CC (CALL CENTER) and CTI (Computer Telephony Integration) products. ITD is value added solution partner of Genesys Labs in Turkey. •Decision making for new product requirements or enhancement on existing company' product portfoli

Install, design and develop mass production Test Equipment. Develop demonstrative and useful interactive client applications on a DOS/Window platform interfacing Programmable Electronic Components via standard interfacing protocols. •Electronic/Digital system design experience. •High level professional skill about switch (PABX/PBX, ACD) hardware and software. •In circuit, functional and system test experience on diverse platforms•