Senda Nasr

• Business problem identification • Cleaning, transforming, processing data • Experience in exploratory data analysis • Selecting and evaluating machine learning models • SQL proficiency for data manipulation in relational databases • Python and relevant library skills for data extraction and analysis • Familiarity with web scraping, API usage, and Git version control • Data visualization and creating dashboards using Tableau

• Customer-focused professional, implementing efficient incident response processes, decreasing incident resolution time and improving KPIs • Conducting weekly customer meetings to ensure customer satisfaction • Specialized in handling escalated and major incidents and troubleshooting network issues • Skilled in managing team workload, mentoring team members, and leading newcomers • Expertise in handling first-level escalations for customer issues and delivering daily reports for internal management