Sergey Sereda
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Sergey Sereda
- Bis heute 7 Jahre und 4 Monate, seit Feb. 2018
Immigration to Germany, integration and language courses, self-education
-
MCSA MS SQL Server Certification, JAVA
- 3 Jahre und 10 Monate, Mai 2014 - Feb. 2018
Team Leader : Telephony and contact center support
Raiffeisen Bank Aval, Kiev, Ukraine
Support of telephony and collaboration systems (Cisco CUCM, Webex, 25 regions, more than 5000 devices) Contact center support: 450 agents, more than 18 million contacts per year (Cisco UCCE, ZOOM) Development and implementation of the telephony development strategy Development of reporting software (MS SQL, Sybase ASE) Contract support, budgeting, technical part of the tendering process
- 5 Jahre und 6 Monate, Dez. 2008 - Mai 2014
IT Chief Development Manager of Kherson Operations Center / Team Leader
Reiffeisen Bank Aval, Kherson, Ukraine
Development and support of the Operations Center IT infrastructure (1000 employees) Development of a non-standard contact center reporting (MS SQL, Sybase ASE) Development and Implementation of Contact Center's Self-Services (MS SQL, Java Script, Cisco UCCE) Migration of the contact center to new platforms (from IPCC to UCCE), introduction of the ZOOM industrial call recording system
- 7 Jahre und 9 Monate, Apr. 2001 - Dez. 2008
Head of IT in the Regional Directorate
Post-pension Bank Aval / Reiffeisen Bank Aval, Nikolaev, Ukraine
IT Management OBD Software Support (MS SQL) Support of the IT infrastructure of the Regional Directorate and more than 40 branches in the region (800 employees) Software Development: Cash Management Services (MS SQL)
- 1 Jahr und 2 Monate, März 2000 - Apr. 2001
Deputy Head of IT in the Regional Directorate/Head of Software Department
Post-pension Bank Aval, Nikolaev, Ukraine
OBD Software Support (MS SQL) Development of reporting software (MS SQL, Sybase ASE, Sabase Anyware) Software development: deposits
- 3 Jahre und 4 Monate, Dez. 1996 - März 2000
Software-engineer of the Department of Software&Hardware in regional Directorate
Post-pension Bank Aval, Nikolaev, Ukraine
OBD software support Development of reporting software
- 9 Monate, Apr. 1996 - Dez. 1996
Head of the Automation Department in Filiale
Post-pension Bank Aval, Nikolaev, Ukraine
OBD software support in filial Support of the IT infrastructure in filial
- 7 Monate, Okt. 1995 - Apr. 1996
Software Development Engineer
Post-pension Bank Aval, Nikolaev, Ukraine
OBD Software support in filial
Ausbildung von Sergey Sereda
- 3 Jahre, Jan. 2002 - Dez. 2004
Accounting and analysis of economic activity ( Economics and Management)
South Academy of the Ministry of Business Policy of Ukraine (Nikolaev)
- 5 Jahre und 9 Monate, Sep. 1990 - Mai 1996
Software for computer engineering and automated control systems
Ukrainian State Marine Technical University (Nikolaev)
Sprachen
Russisch
Muttersprache
Englisch
Gut
Deutsch
Grundlagen
Ukrainian
Fließend
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