Sergio Esteban Acosta Garzon

Citrix Support Specialist

Responsible for the administration of virtual apps and desktop platforms for 2.000 users, including a significant government client in Colombia. Manage different versions such as Citrix Xenapp 5 and XenDesktop 6.5. Review the design and implement technology best practices, guidelines and repeatable processes. Implement and configure, change and event management processes, procedures and controls. Maintain the existing infrastructure, including overtime and weekends

Responsible for the administration of a Citrix Virtual Apps and Desktops 7.8 platform for 2.500 users for a Colombian Airline Deploy and upgrade Citrix Virtual Apps and Desktops 7.x solutions. Implement large virtual desktops environments for Telecommunications and Government companies in Colombia. Identify, escalate, and monitor technical issues until a resolution is achieved, including overtime and weekends

Implement printing solutions for a government, telecommunication and Airline companies in Colombia with more than 1500 users. Support in the design of printing solutions in complex environments nationwide. Provide direct support level II of specialized software for monitoring and print tracking Manage print projects with employees in charge. Produce monthly analytical reports.

English Language Course - Achieve C1 EFSET level / Council of Europe Level