Sergio Almeida

Perform installation, configuration, troubleshoot, validation, enhancement and application issues. As this application is capable to integrate with several platforms such as Oracle, Citrix, IBM Websphere, Siebel, Unix servers, other HP products, and also with scripting (regular expressions), it increase my knowledge in how to configure and work with these platforms. Remotely connect to users environment mainly via WebEx not only to solve but also to educate clients about proper functioning of SiteScope.

Support and maintenance on Government document issuance and country signer certificates, amongst similar roles. Use of several platforms and proprietary software

Liaise with our clients local tail suppliers (Other License Operators) and build strong relationships in English, Spanish, Portuguese and French language, basic Italian until new starter arrives. Raise tickets with international telecom suppliers and restore/test lines with their available tools (such as British Telecom, France Telecom, Telecom Italia, Tata Communications, TDC, Colt, Sprintlink, DU , Level 3 and several telecom providers worldwide, mainly using their portal ) and

Maintain relations with Portuguese, French, Spanish and English languages worldwide level. Solved several problems on the first contact, keep high quality standards, increase trust and satisfaction to end users, avoided escalations to other teams. McCain focal point. Ensure to have my team to have all resources and answers (expanded to other teams due to my fast and efficient learning skills), coordinated incidents, solved second level issues from any team.

Electronic and Telecommunications System Engineering (unfinished), Engineering Systems of Telecomunication and Electronics

Basic electric, electronics and digital systems Activities and Societies: Electric and Electronic projects