Sergiu Buza

-Conducted strategic B2B prospecting and lead qualification to identify high-potential clients across multiple industries in DACH region -Initiated direct outreach to present tailored marketing solutions -Collaborated with the CEO to develop custom proposals and budget forecasts aligned with client needs -Acted as a key liaison in the pre-sales process, supporting final contract negotiations, client onboarding and CRM Management in Pipedrive

-Spearheaded the full digital transformation of the brand, scaling online presence and establishing authority in the luxury resale market working with global luxury brands including Louis Vuitton, Hermès, Dior, Chanel, Rolex and Cartier -Developed internal workflows for merchandise tracking and technical documentation using JIRA & WordPress for website and app integration and alignment with SEO and brand guidelines

-Led a multilingual support team to record-high CSAT scores, combining operational efficiency and premium service delivery for clients in Germany -Delivered internal training sessions on process automation, quality assurance and SAP workflows -Ensured accurate documentation and reporting through SAP SD/MM and internal SharePoint-style platforms -Acted as escalation point for SAP-related order discrepancies, improving process clarity and response time across departments

-Managed full order lifecycle using SAP ERP (primarily SD and FI modules): order intake, invoice issuance, document processing, and client account creation -Monitored and updated order status in SAP, including liaising with disposition and logistics teams for delivery scheduling and route optimization -Created and updated SOPs to reduce processing times and improve data accuracy -Contributed to internal training material development for onboarding and procedural alignment

-Delivered high-quality, KPI-driven documentation for internal AI training processes -Helped streamline internal annotation procedures and improve data reliability metric

-Full-cycle customer support and account management using Salesforce CRM: handled travel-related inquiries, hotel bookings, cancellations, modifications, and loyalty program management for premium clients across English and German markets -Logged and tracked all customer interactions, case escalations, and resolution workflows via Salesforce, ensuring SLA compliance and high customer satisfaction scores (CSAT/NPS)