Shadrach Ampadu Effah

Bis 2020, Technical Support Engineer - Application & Software, Huawei Technologies SA Ltd - Accra, Ghana
Bis 2025, Master of Science – Computer Science, Technische Universität Clausthal
Clausthal-Zellerfeld, Deutschland

Fähigkeiten und Kenntnisse

Project Management
Database
Data Analysis
Data Engineering
Software Engineering
Application support
Technical Support
Python
Bash
Linux
Customer Relationship Management (CRM)
Software Support
Team work
Communication skills
MS Office
Software Development
Software Testing
Scrum
KANBAN
Microsoft Power BI
Microsoft Power Apps
Microsoft Power Automate
HTML
CSS
Oracle PL/SQL
Datenanalyse & Reporting
Microsoft SharePoint
QGIS
DevOps
Microsoft Azure
Amazon Web Services (AWS)
Boomi
Agile Methods
Digitalization
API-Integration
Software Integration
System Integration
service onboarding
SaaS
PaaS
Troubleshooting
IT Troubleshooting
Ticketsystem
1-/2nd-Level-Support
Stress management and time management
Self-organization
Product Development
Regulatory Compliance
Creativity/innovation
Analytical skills
Independent work
Willingness to take risks
Leadership skills
Intercultural competence
Customer focus
Teamwork/willingness to cooperate
Deep willingness to learn
Flexibility
Authenticity
Self-management
Machine Learning
User interfaces
Documentation (technical)
Customer service support
iOS
Windows

Werdegang

Berufserfahrung von Shadrach Ampadu Effah

  • 3 Monate, März 2024 - Mai 2024

    App Developer, Digital Transformation

    Deutsche Telekom AG - Bonn, Germany

    • Development and testing of PowerApps applications for internal database access and due diligence • Optimizing data architecture and assisting in the creation of functional specifications and interfaces • Performing simple programming tasks under supervision

  • 1 Jahr und 1 Monat, Mai 2022 - Mai 2023

    Data Analyst, Smart Tech. Product Management

    Vodafone Group - Düsseldorf, Germany

    • data analysis and data preparation for better decision-making and successful product development • Deepening practical experience in data analysis and handling large amounts of data

  • 7 Monate, Mai 2021 - Nov. 2021

    Data Analyst, Broadband technology

    Deutsche Telekom Technik GmbH - Hamburg, Germany

    • Analysis and documentation of results for efficient data preparation • Support of third-party operations with QGIS software and creation of project-specific documentation • Support in project management with regard to process automation and IT support Projects.

  • 4 Jahre und 1 Monat, Sep. 2016 - Sep. 2020

    Technical Support Engineer - Application & Software

    Huawei Technologies SA Ltd - Accra, Ghana

    • Ensured the availability of Huawei's Service Delivery Platform (SDP) across five African countries by leading proactive technical support, monitoring and risk mitigation. • Developed over 300 VAS applications/services and managed third party integrations. • Served as primary technical point of contact for resolving critical issues and aligning R&D (China) with local requirements for feature deployment. • Pioneered version upgrades and patches for SDP collaborating with R&D for faster solution delivery.

Ausbildung von Shadrach Ampadu Effah

  • 4 Jahre und 6 Monate, Okt. 2020 - März 2025

    Master of Science – Computer Science

    Technische Universität Clausthal

  • 3 Jahre und 11 Monate, Okt. 2012 - Aug. 2016

    Bachelor of Science – Computer Science

    University for Development Studies

Sprachen

  • Deutsch

    Fließend

  • Englisch

    Muttersprache

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