Sharareh Jahanshah

I am working as a part of Performance Management Team in Telecom Sector and I have a junior subordinate. We are monitoring KPIs, Making and reporting Management Dashboards and Defining KPIs based on Customer need.

• Risks Assessment based on Standards • Identify and review the various preventive, detective and reactive (IT) security controls, evaluate control in places and recommend controls • Data Analysis(data mining) , Gap Analysis, Audit( specially IT, Procurement and Warehouse management) • Recommend controls based on Best Practices and align with company requirement • Conducting forensic investigation in all areas mostly telecom systems, information systems and financial or operational activities.

• Codification Procedure, Instruction, Process Map • Document AS IS Process in Organization and plan TO BE • Classification and review of Documents in Documentation Pyramid • Identification of Organization’s processes • Preparation of Process Map • Gap Analysis • Update and improvement of Forms and Old Procedures • Organization Preparation and ISO 9001 Infrastructure preparation Some Self Study on: • HR and Doc Man of IFS • Holding Process Maps and Interaction Methods

Member) • Writing PMP document of project base on PMBOK • Creating time sheets and Gantt chart for Project’s Various Phases • Creating Interview Forms, workflows, … • Working as the Contact point of project • Designing data Cubes and Dimensions

Network support and Troubleshooting - Customer Support

UI change impact on user Interaction with social networks and representing a model- GPA: 3.8(A)