Sharon Lundgren

- Management of quality & tech performance of online ordering - Monitoring of bugs' impact on customer experience & sales, collaborating with eCommerce POs - Oversight of quality processes, initiation of improvements, development of test strategy and plans, tracking of progress - Reporting and update on quality standards - Coordination with internal teams & external partners - Presentation of results to management, provide leadership & mentorship for QA team

- Oversaw personnel to ensure professional growth through coaching - Guided QA teams for efficient testing - Facilitated stakeholder communication - Aligned roles with project objectives - Coordinated test resources and selected tools - Promoted best practices in testing - Planned, controlled, and reported on QA teams' activities - Emphasized continuous improvement, test automation, and an E2E monitoring system - Conducted lessons learned workshops - Advocated for team training to enhance competency

- Led diverse projects with renowned clients in e-commerce certification "safer-shopping" - Engaged with clients to understand their needs and requirements - Coordinated compliance with industry standards - Ensured quality assurance through audits - Conducted market analysis in the DACH region - Developed a documentation tool to streamline processes - Provided in-house consulting for online retail and data protection - Optimized client operations through consulting services

- Managed projects for website evaluation and auditing to TÜV SÜD "safer-shopping" requirements - Ensured website compliance with safety standards through assessments - Audited processes for safer-shopping guideline adherence and improvement areas - Provided consultancy for enhancing website safety and security - Collaborated to address issues and ensure corrective security and data protection actions

- Provided usability consulting services - Developed a style guide concept for the Enterprise Service Portal - Restructured the information architecture of the intranet presentation - Designed and conducted tests for voice user interface systems - Implemented adaptive speech dialogue system testing

- Served as a Usability Consultant - Conducted expert evaluations of web usability - Performed usability testing for Smart Home applications - Engaged in usability engineering for sound design and voice user interface - Focused on the mobile telecommunications sector - Managed projects involving test design, execution, and evaluation - Conceptualized and optimized web applications

Working student: Content and database management

Heuristic evaluation of the online presentation of Australian banks based on usability guidelines

Database-supported translation and layout project for Volkswagen AG.

Austauschjahr