Shawn Hodgson

• Designing and implementing Enterprise applications with Java EE. • Developing process management plugins for Jira and Confluence. • Creating and deploying ETL processes using Pentaho and MSSQL. • Mentoring students and interns in software development.

• Designed and demonstrated Autostore/Sharescan/Mobile capture workflows for EMEA Regional Sales Managers and Partners. • Advised partners on digital capture solutions. • Administered and managed the VMware Pre-sales lab environment. • Managed Azure Cloud-based domain and deployed VMs using PowerShell.

• Provided Tier 2 support and guidance for Autostore partners. • Conducted configuration analysis and internal testing on multiple OS (Windows 7, 8.1, Server 2008 R2, 2012 R2) and content management systems (SharePoint, Documentum, DocuShare). • Designed workflows connecting MFPs to CMS, databases, file shares, and more. • Managed cases and customer communications using Microsoft CRM and Oracle Rightnow for Service Desk Management.

• Managed Windows Server 2008 R2 operations, including WSUS, AD, Google Apps Password Sync, Print Server, and File Server. • Administered both physical and virtual servers with data stored on NetApp filer. • Developed web apps for various purposes using Google Apps Script (JavaScript). • Provided customer support for multiple IT issues, both remotely and locally.