Shikha Porwal

• Worked at client location with one of the world’s biggest airlines in a project to revamp their IT service management strategy • Supported the team with IT service management platform tooling for cost estimations and interface landscape designing • Carried out research and comparison for IT operations management, Business intelligence and Integration hub tools • Aided the team with formatting and beautification of slide decks and other documents

• Gained insights about PwC's customer base by working along with internal and external experts in negotiations, coaching and pricing • Furthered team promotion in the global PwC network through content development and reporting related tasks for presentations, intranet, newsletters, etc. • Stimulated the development and realization of trainings, workshops • Aided the team with administrative tasks such as data and time management, planning and communication with stakeholders

• SME for testing and behavioural information on SSO and E-mail workflow for an omni channel CRM platform • Procured in depth knowledge of Software Development and testing Life Cycle • Worked on interfaces like Salesforce, AWS and Citrix • Co-ordinated with stakeholders for testing and issue tracking • Completed high-pressure zero bug software projects • Prepared and proofread guidelines in product’s user guide • Liaison between company and third party for configuration and research related support

•Observed functioning of a company and complete process from sales pitch to product delivery and steps involved in a business transaction and CRM •Advertised daily on social media platforms for customers to optimize these platforms for sales and marketing •Designed brochure and memorandum for company’s existing, new and potential customers