Shradha Patekar

Support technical teams by ensuring high-quality catheter production under strict cleanroom conditions, contributing to product reliability and enhanced customer satisfaction. Execute precise documentation and process validation in compliance with customer expectations and regulatory requirements, ensuring product readiness for market release.

Partnered closely with marketing & sales teams to support product launches of 12 new SKUs in the premium hair & skincare appliances segment. Conducted detailed product demos & technical workshops for key sales stakeholders, increasing product adoption & confidence. Delivered competitive benchmarking reports & customer insights to influence sales narratives & improve product-market fit. Utilized data analytics-Minitab, Windchill, Power BI to drive insights for reliability & customer satisfaction.

Acted as liaison between engineering, service & sales to resolve customer issues & support go-to-market. Partnered with marketing to convert customer needs into technical specs & USPs. Provided technical support to field sales, reducing service calls & boosting customer experience. Led competitor analysis & field tests to enhance product positioning. Improved vendor relations & supply chain. Delivered trainings, driving satisfaction & loyalty. Achieved 1% service call rate on key SKUs.