Shubhada Shimpi

• I am working as an Application Development Analyst in Accenture with a total experience of 4 years and relevant experience of 3 years in the Salesforce. • Good track record in supporting the owned system and reducing the number of incoming issues. • Got continuous appreciation from clients for increasing customer satisfaction within the owned application. • Experience in Administration, Configuration, Implementation, Lightning, and Support experience with salesforce platform. • Knowledge of Field service lightning mobile app, how it works and aids on-site job management to mobile workforce. • Experience with salesforce sandbox and production environment. • Have experience in ticket monitoring (Incident, change requests etc.) and handling the issues in Ticket monitoring tool within SLAs. • Have experience in handling change requests. • Good analytical, verbal, written communication skills. • Capable of grasping new technical concepts quickly and utilizing them in a productive manner.