Sibtul Hassan

Diagnosed and resolved hardware (desktops, laptops, peripherals), software (Windows/macOS, Office 365, VPN) and network connectivity issues on-site at users' workstations. Installed, configured and upgraded workstations and printers; replaced faulty components (RAM, HDD/SSD). Logged, prioritised and resolved incidents via ServiceNow and Jira in line with SLAs, escalating complex issues to L2/L3 teams. Deployed and licensed operating systems, enterprise applications and security patches across the user estat

Medical Engineering / Electronics Technician • Tested and calibrated electronic and medical equipment used in hospital and healthcare environments. • Performed functional testing and troubleshooting to identify equipment faults and technical issues. • Used electronic test and measurement equipment to verify equipment performance and accuracy. • Assisted with inspection, maintenance and technical evaluation of electronic devices. • Followed technical procedures and maintained accurate testing and calibratio

Thesis: “Reimagining Global Supply Chain and Logistics Management: Assessing the Opportunities and Challenges of Digital Transformation and Sustainable Practices.” Project and people management, supply chain management, innovation and business finance. Developed a strategic, market-facing perspecti