Siddhartha Jain

• Launched CRM and testing portal and created positioning to successfully market it, which resulted in 30% more users in the first six month. • Created wireframes (UI/UX) for CRM, online testing portal and mobile app. • Increased active users on portal to ~90% for online practice thereby increasing revenue by 9 times. • Established several KPIs based on maximizing revenue and improvements of product.

• Defined and designed product roadmap for personalized learning and training for Learning Management System (LMS). • Lead and specified requirement for new video player and content management system with multiple vendors for LMS and internal process. • Streamlined internal process and toolkits for new content creation and decreased the bugs in LMS by 50%.

Responsible for maintaining client relationships, driving implementation of projects and developing internal tool kit. • Gathered and developed Business Requirements for the development of the Delivery Management Tool Kits & Delivery Management SharePoint Site. • Created new products for tracking product implementation process and forecast for determining financial goals. • Tracking of strategic client issues and progressing them through internal groups.

• Innovated and instituted several automations on the product which saved around $380,000 yearly to the client. • Identified root cause for issues and fixed bugs which were reported by business and application support team. Delivered business critical fixes within the metrics. • Lead and delivered 15 bug fix/service improvements on monthly basis and released intermediate software version on weekly basis. • Implemented and measure A/B tests and seek constant user feedback to measure KPI of the modules.

• Liaise with clients and key stakeholders to understand concerns, impacts to the business and timelines for delivering solution. • Key driver for setting up the scope of the bugs for the next upcoming software releases for Avaya Products and responsible for beta trials of new product lines and releases. • Managed multiple SLAs for the Avaya Data Team and proposed the remedy to improvise. • Worked as SME on complicated and critical issues and assisting junior team members on the issues.

Dropout with completion of 32 credits