Silvia Carbogno

Selbstständig, Professional Counsellor - Personal and relational well-being, silviacarbogno counselling

Zürich, Switzerland

Skills

Psychosocial Counselling
Life Coaching
Training & Coaching
Cognitive Emotional Body and Creative techniques
Business analysis
Change Management
Business process management
Active listening
Personal Development
Teambuilding
Project management
Integration
Business Intelligence
Analysis
Business process improvement
Coaching
Management
Communication
Communication skills
Team Motivation
Team Management
Training
Teamwork
Process Improvement
Project Planning
Personal development
Business Processes
Business Development
Business strategy
Distributed Team management
Emotional Intelligence
Personal Coaching
Personal Counseling
Individual counseling
Psychological counseling
Group training
Group counseling
Effective Communication
Assertive Communication
Interpersonal Communication
Cross Cultural Communication
Intercultural Communication
Resource Management
Education
Teaching
Team facilitation
Non-violent Communication

Timeline

Professional experience for Silvia Carbogno

  • Current 9 years and 10 months, since May 2013

    Professional Counsellor - Personal and relational well-being

    silviacarbogno counselling

    I support the person in difficult situations promoting change, stimulating creativity and providing tools for self-support. I work in context of difficulties of everyday life, not of illness, disease or pathologies. My languages are: English and Italian. I also collaborate with ArKa Associazione (www.arkaassociazione.it) Within the association I'm member of the Steering Committee, Tutor and co-cunductor of the didactic supervision of the Master in Counselling.

  • 2014 - 2016

    Training and Process Co-ordinator

    Kuoni Global Travel Services

    Mapping end to end User Journeys for business processes Identifying and documenting interim processes, liaising with Product Owners, Business Experts, Developers and Testers Coordinating Business Analyst and Tester teams for requirements and test case delivery Documenting project status reporting Delivering initial induction trainings and demos Supporting the training of application key users Contributing to the training content

  • 2010 - 2014

    Head of Service Management Kobra

    Kuoni Global Travel Services

    Managing the IT Application Support Department for the B2B Hotel booking system for individual travellers Managing application tests Setting up of a virtual IT Application Support department, distributed between Switzerland and USA Coordinate and coach a team of Application Support Analysts in charge of handling of internal and external clients entries

  • 2009 - 2010

    IT Project Manager

    Kuoni Global Travel Services

    Managing a project for application changes following company acquisition

  • 2006 - 2008

    Business Planning and Analysis Manager

    DHL Express Switzerland

    Managing projects for the implementation, upgrade and maintenance of all Customer Service local and global applications Managing the running, the configuration and the maintenance of the ACD (Automated Call Distribution) for the management of strategies of call routing, to guarantee a high grade of service Business planning, aggregating and analysing data, KPI reporting, forecasting and budgeting Analysing and implementing optimisations to the daily business processes and procedures

  • 2005 - 2005

    Business Support Project Manager

    DHL Express Switzerland

    Managing projects for the implementation, upgrade and maintenance of all Customer Service local and global applications Managing the running, the configuration and the maintenance of the ACD (Automated Call Distribution) for the management of strategies of call routing, to guarantee a high grade of service Delivering user training to large groups in English and German

  • 2003 - 2005

    IT Project and Support Manager

    DHL Express Italy

    Managing projects for implementation of Customer Service local and global applications Managing and coaching the department team and external resources

  • 2001 - 2003

    IT Project Leader

    DHL Express Italy

    Gathering and definition of business requirements, project planning nd managing, test managing Coordinating and coaching external and internal project teams

  • 2000 - 2001

    IT Project Analyst

    DHL Express Italy

    Team member for the centralisation of all EU countries local servers to the Data Centre in London. Work location: Madrid, Paris and Athens Definition of server migration acceptance criteria Project documentation, status reporting, plan creation and update

  • 1998 - 2000

    IT Application Specialist

    DHL Express Italy

    Providing advanced support to internal users, problem solving, software maintenance Supporting 24/7 software emergencies for key customers Documenting user manuales Analysing and handling application change requests

  • 1997 - 1998

    IT Help Desk Analyst

    DHL Express Italy

    Providing first-level support to internal and external users

Educational background for Silvia Carbogno

  • 2010 - 2012

    Professional Counselling

    ASPIC - Scuola Superiore Europea di Counseling Professionale

    Thesis title: "Counseling and free climbing - similarity and integration"

  • 1987 - 1996

    Physics

    Università degli Studi di Milano

    Thesis title: "Counseling and free climbing - similarity and integration"

  • 1981 - 1996

    Foreign Languages and Literatures

    Oxford European Linguistic School, Milan

    English, German, French

Languages

  • Italian

    First language

  • English

    Fluent

  • German

    Intermediate

  • French

    Basic

Interests

Rock Climbing
Improvisation dance
Reading

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