Silvia Puglisi

Ruby on Rails development for a high performance system with focus on excellent usability.

Research Engineer in the area of privacy and security of Information Systems.

Support and account management to Google Apps users worldwide. Identify and escalate bug reports, proactively identify customer problems, and develop creative solutions to maximize the adoption of Google Apps in organisations. Monitor customer feedback and drive programs to improve client satisfaction. Work with product and engineering teams to translate customer needs into a better product experience. Develop and implement processes and infrastructure to scale customer-facing operations.

Maintaining, designing, diagnosing, troubleshooting and/or updating user facing services. Interacting with stakeholders and customers to identify requirements. Testing and reviewing hardware and software; participating in researching technical solutions. Supporting remote offices, acting as main point of contact for the remote users. Experience with deployment of new systems and services, infrastructure (hardware/software) support and project management.

IT management for 5 offices spread across Europe. Deploying, testing and researching technical solutions. Extensive field experience and project management background in deploying new services, infrastructure, and opening new office spaces, In Europe, the Middle East, North and South America. Designing technical training material and providing support for internal users and external customers. Developing and implementing processes and infrastructure to scale customer-facing operations.

Troubleshooting and resolving technical issue by participating in front line technical support in a multi platform environment that includes linux machines Macs and PCs, tickets escalation, offices build-outs, automation and cross team collaborative projects.

Mathematics, Physics, Electronics

Privacy, Information Security

Management, Information Systems, Business