Simona Anechitei

Service delivery planning, Partner enablement, Information Services, Escalation Management and Service related advisory. Service Delivery Manager working with Nordic market. Responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. Act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs the Partners may have.

• Ensure prompt payment of customer accounts within assigned portfolio • Meet cash collection and aged debt targets • Timely resolution of customer issues affecting payment • Act as liaison and support to customers and internal stakeholders • Transaction Processing & Audit - Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information