Simranjeet Kaur

• Architected and designed the global Salesforce system for the DHL Supply chain sales business • Delivered a world-class experience for the global salesforce. • Drove innovations, improved UX, and ensured CRM Platform stability. • Successfully passed Audit of Salesforce platforms • Lead a culturally diverse team with a focus on collaboration. • Serve as the single point of contact for all regional requirements • Technologies used: Salesforce Sales Cloud, Microsoft Azure SSO, Artificial intelligence (AI)

• Architected and designed salesforce solutions for USA clients using Salesforce technology • Lead a big team of junior and senior team members • Technologies used: • Salesforce Sales Cloud, Service Cloud • Financial Force (PSA) package • Salesforce field service lightning and Communities • Project Methodologies: • Agile • Domain Knowledge: Retail and IT

• Architected and designed salesforce solutions for USA, UK, Germany and Indian clients using Salesforce technology. • Delivered high-quality projects within tight timelines, ensuring client satisfaction. • Led responses to RFPs and contributed to multiple firm-wide initiatives. • Project Methodologies: Agile, waterfall • Domain Knowledge: Banking and Retail, Dealer Management • Awards and Recognition: Commended by Deloitte South Africa partner on client first approach, Received award 'Move the dot' twice

• Managed complete project lifecycle, including requirement gathering, design, development, code reviews, testing support, • and implementation. • Collaborated closely with Canadian business partners to ensure seamless communication and alignment. • Technologies used: Salesforce Sales Cloud • Project Methodologies: Waterfall • Domain Knowledge: Finance and Insurance

•Led the development of the Data Restriction Project, implementing country-specific record restrictions across users, applications, and integrations. •Collaborated with the UK Government team for requirement gathering and use case preparation. •Integrated Siebel with various services, including Payment Service, Profile Matching Service, OSM, and login Portal. Managed one module end-to-end •Technologies used: Siebel CRM, Salesforce, Business Analyst •Domain Knowledge: Banking and Retail, Government Sector

• Siebel-Billing Integration: 1. Developed inbound and outbound services to connect Siebel with the billing system. 2. Linked the billing system to the Asset Screen in the Siebel application. 3. • Utilized ESB middleware to send and receive messages from the ESB queue. • Siebel-OSM Integration: 1. Integrated Siebel with the Order System Management (OSM) using HTTP web services. 2. Performed required UI configurations within Siebel for seamless functionality. • Domain Expertise: Telecommunications