Slawomir Moroz

Customer’s support - daily assistance and business support to end user, analysing and resolving service issues Coordination - managing change requests, providing solutions and IT developments Product development - analysing client’s requirements and needs, proposing improvements and IT developments Product implementation - on client’s side – adapting data, setting up environment; creating custom previews Testing - creating test scenarios and performing user acceptance tests of new developments

Coordinating project management activities and resources Liaise with clients to identify and define requirements, scope and objectives Assign tasks to internal teams and assist with schedule management Monitor project progress and handle any issues that arise Trainings - designing and providing trainings to customers Customer’s support - daily assistance and business support to the users and partners External and internal communication

Implementation of new CCLux platform (quality control, problems identification, creation of technical solutions for new platform); Testing - perform user acceptance testing of new development; Monthly, quarterly and annual financial reporting to the CSSF and BCL (about 170 funds); Communication and follow-up with the CSSF in case of claims/missing reports.

Monthly preparation of P&L report (expenses side); preparation of different MIS reports to the Head-Office; interpretation of the figures; Analysis and answers to ad hoc requests from different business units; Participation in the financial projects, improving and implementing of the “reporting methodology” and IT tools supporting the reporting (IT Tools: Hyperion, Essbase, Magnitude, Access, Excel, Olympic).

Coordinating the project management activities at different levels and among different participants; Training and development – needs analysis, designing and delivering trainings Project management - monitoring and control of training projects, supervision over preparation and management of the trainings budget Customer support - daily assistance and business support to the users and partners, Development – development of new methodology and monitoring methods.

Communication with national authorities, monitoring of the work of departments, information analysis (job required discretion).

Financial analysis (credit products) and monitoring of medium and big size companies; sales and negotiations of financial contracts; preparing monthly reports of bank reserves (for accounting department); preparing marketing strategy for local department.

Master degree in Political Sciences, with a major in political marketing