Sofia Rodrigues

Handled all customer complaints related to product quality or logistics, defining, implementing and driving containment actions and following up on failure analysis; Monitor and audit the quality of all manufactured goods and worked to find the root cause of the defects, develop a solution to prevent re-ocorrence and submitting final 8D report to customer; Applied quality tools and collaborated on development of projects using Shainin'/Six Sigma/A3 methodology.

Undertook Master’s thesis in partnership with the UNL-FCT, utilizing Six Sigma methodology applied to an indicator of quality measurement performed in the clinical laboratory

Worked on a project to promote preservation of water distribution and transportation infrastructures with the main goal to minimise bursts / losses and reduce unaccounted for water.

Maintained policies and proposals for customers including inclusion and exclusion of clients, extension of contracted deadlines and coverage and adjustment of premiums.