Sofiane Dimassi

Bis 2023, Customer Support Team Lead, 5CA Germany GmbH
Karlsruhe, Germany

Skills

MS Office
Teamfähigkeit
Zuverlässigkeit
Deutsch
Kundenservice
Englische Sprache
Beschwerdemanagement
Support
Kritisches Denken
kritikfähig
Pünktlichkeit
Kundenbetreuung
Reklamationsbearbeitung
Kundenzufriedenheit
Team Management
KPI
Management
Schulung
Team leadership
Team Development
Zendesk
Salesforce
Klaus
Belastbarkeit
Kundenorientierung
Freundlichkeit
Kundenanfragen
Genauigkeit

Timeline

Professional experience for Sofiane Dimassi

  • 3 years and 8 months, Sep 2020 - Apr 2024

    Customer Support Specialist

    5CA Germany GmbH

  • 5 months, Dec 2022 - Apr 2023

    Customer Support Team Lead

    5CA Germany GmbH

  • 3 years and 5 months, Sep 2015 - Jan 2019

    Post- und Bankangestellter

    Deutsche Post/Postbank Filiale

Languages

  • French

    C1 (Fluent)

  • German

    C1 (Fluent)

  • English

    C1 (Fluent)

  • Arabic

    C2 (Expert / native speaker)

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