Sohee Lee

• Conducted in-depth business data analysis, tracking customer payments, managing deposits, and preparing detailed financial reports for informed decision-making. • Addressed customer account discrepancies, focusing on outstanding amounts to ensure accurate financial records and mitigate cash liquidity risks. • Directed logistics operations to improve freight and transport management, resulting in significant service enhancements and overall supply chain performance.

• Drove customer service excellence by effectively and efficiently managing logistics operations across the East Asia region. • Instituted and rolled out comprehensive procedures for accurate and precise verification of freight to reduce errors and discrepancies. • Generated concise reports on logistics KPIs and operational metrics with exceptional clarity, providing detailed information for constant process improvement and performance assessment.

• Delivered unparalleled assistance to orchestrate travel arrangements for various individuals, including developing itineraries, booking flights, and coordinating transports. • Devoted proper attention and played an instrumental role in planning and implementing successful events for K-pop singers, ensuring unforgettable experiences for both artists and fans. • Achieved customer satisfaction by swiftly addressing inquiries, resolving issues, and offering travel recommendations.

• Provided necessary support to effectively carry out order processing and purchasing in the textile trade, ensuring smooth and efficient transactions. • Led data collection and analysis to extract valuable insights for the textile trade that enabled sound decisions and thorough market evaluations. • Managed letters of credit, encompassing documentation preparation and compliance verification to maintain seamless financial transactions.

MASTER OF ARTS