Solmaz Kooshani

Maintaing ISMS :security documents, procedures, guidelines, awareness training, and measures Assist and support in internal and external audits Assessment of risks based on the information collected and the maturity of the implemented controls Follow-up audit findings, security incidents and risk treatment activities and give advice Conducting gap analyses Developing and implementing security policies, controls, and industry standards of ISMS

Proactively gathered end-user feedback, strategically driving continuous improvements in software quality and performance to ensure a secure and reliable user experience. Formulated and executed a comprehensive information security policy, safeguarding sensitive data concerning organizational representatives, and strengthened overall security measures. Actively engaged in security training sessions and meetings Assist in ISO 27001 internal Audit and reports to the CISO

Supported 120 Safir Language Institute branches, providing online and telephone assistance. Managed technical issues for learners across Iran. Designed and optimized instructor timetables on Google Sheets. Resolved hardware and software challenges effectively Contributed to the company's new software and website launch. Led training for new employees and managers on software and website usage.

Resolved user-reported hardware and software issues. Installed and configured systems for new users. Created system status reports. Developed software training documents. Contributed to company projects using Google Sheets. Prepared for CEO IT reports.