Sondra Gnass

- Performed job responsibilities out of a home-based office approximately 90% of the time, 10% out in the field, including all operations necessary for day to day business. - Effectively recruited, interviewed, hired, and trained qualified candidates to meet company and client qualifications, which resulted in a dedicated and devoted team. - Motivated and led a high volume area with 100+ field representatives in a territory of 3 states on a consistent basis while maintaining a low turnover rate.

- Led a team of 10-15 field representatives on a test program and achieved 100% completion on a weekly basis. Test program was awarded nationwide. - Evaluated field representative’s performance on a weekly basis by performing in-store audits or contacting store management via telephone. - Interviewed, hired, and trained field representatives to meet company and client qualifications.

- Inputted store specifics with 100% accuracy into an Access database and created and updated Excel spreadsheets to present to management to view progress daily. - Resolved issues in a timely manner with contractors on various projects. - Communicated and coordinated schedules with contractors to ensure projects were completed on time and effectively. - Managed and organized store information to be uploaded into the Kmart Store Communications website to be utilized globally.