Spaska Ivancheva

- Providing technical assistance to enterprise customers using HP Networking products, predominantly in the areas of Switching, Routing, Wireless Technologies and NMS. - Providing of problem solutions within agreed timeframes through remote diagnosis, documentation, information gathering and analytical troubleshooting. - Participating in projects for process & quality improvements. - Developing of working knowledge of supported products, technology and applicable technical support debugging tools.

- Following the implementation of the new global database collaborating with colleagues in Germany, India, New York, London and Amsterdam on a project about creating of new and evolving of existing corporate structures and their integration into the database. - Drawing up and checking of organizational structures. - Intensive Research in various industries - Checking the quality of various database entries to ensure global data quality standards. - Training of new employees. - Supporting IT Helpdesk.

- Encoding and classifying of CVs of potential candidates in the internal database with reference to specific industries and activities. - Creating and updating of company records. - Training and mentoring of new student trainees. - Participating in the integration of new global database, tested available operations, helped finding weak spots as well as additional functionalities in order to improve the work process. - Acting as stand-in for student trainee's supervisor. - Supporting IT Helpdesk.

Networking