Srikanth Hari

Spearheaded the Operations Facilitate incident mitigation, recovery, and resolution for high-risk incidents across Tamara’s systems/services Influence and collaborate with teams across a diverse set of vertical domains and geographic locations (product/tech/customer services/partner experience) to ensure high-risk incidents are addressed rapidly and efficiently. Escalate and provide information and updates on critical incidents to support communication to senior leadership throughout and weekly reporting

During this period, I ensured smooth functioning of the day to day activities and oversaw the business for Rakuten Mobile Inc. with 100 Plus vendors and engaged in major outage calls on a daily basis. By ensuring effective coordination with the cross-functional teams, I efficiently addressed critical issues as a key member of the Incident/Problem Management Team and eliminated recurring incidents as well as minimized the impact of unpreventable incidents.