Srikanth Hari
Angestellt, Assistant Operations Manager, tamara fze
Abschluss: Bachelor of Technology, SIR C R REDDY COLLEGE OF ENGINEERING
Dubai, Vereinigte Arabische Emirate
Über mich
Passionate for ensuring excellence in Service Delivery, I bring across the table rich experience of 9+ years in spearheading Service Operations and delivery of best-in-class IT services to global clients, major incident management, and customer handling. I am presently working as an Associate Technology Specialist – Major Incident Manager at Tech Mahindra, Bangalore. I have proven contributions in making IT services better and enhancing customer satisfaction by excelling in the. areas of Incident/Problem/Change Management, Major Incident Management, and resolution of critical issues. I am well-versed with the ITIL processes, ITSM Tool (Service Now), worked on Agile Scrum methodologies, and Sprint. Best known as a solution-driven professional, I have efficiently resolved major escalations and ensured flawless customer services by conducting root cause analysis, running out Bridge calls during Major Outages, and escalating as per the escalation matrix.
Werdegang
Berufserfahrung von Srikanth Hari
Bis heute 1 Jahr und 9 Monate, seit Jan. 2023
Assistant Operations Manager
tamara fze
Spearheaded the Operations Facilitate incident mitigation, recovery, and resolution for high-risk incidents across Tamara’s systems/services Influence and collaborate with teams across a diverse set of vertical domains and geographic locations (product/tech/customer services/partner experience) to ensure high-risk incidents are addressed rapidly and efficiently. Escalate and provide information and updates on critical incidents to support communication to senior leadership throughout and weekly reporting
1 Jahr und 6 Monate, Aug. 2021 - Jan. 2023
Service delivery and Emergency Response ITIL Lead
Tech Mahindra Pvt Ltd
During this period, I ensured smooth functioning of the day to day activities and oversaw the business for Rakuten Mobile Inc. with 100 Plus vendors and engaged in major outage calls on a daily basis. By ensuring effective coordination with the cross-functional teams, I efficiently addressed critical issues as a key member of the Incident/Problem Management Team and eliminated recurring incidents as well as minimized the impact of unpreventable incidents.
Ausbildung von Srikanth Hari
3 Jahre und 11 Monate, Juni 2007 - Apr. 2011
Information technology
SIR C R REDDY COLLEGE OF ENGINEERING