Claudiu Cristea

Led large-scale, multi-program IT initiatives in complex international environments with full accountability for delivery, risk, and stakeholder alignment. Defined multi-year IT strategies, roadmaps, and governance models across enterprise programs with portfolio responsibility exceeding €5M. Acted as trusted partner to business and executive stakeholders, balancing scope, cost, quality, and timelines under real-world delivery constraints. Improved stakeholder satisfaction by 18% year-over-year through c

Held full leadership responsibility for a large IT delivery organization (~80 professionals) covering applications, integrations, and operations. Owned service stability, delivery performance, vendor management, and cost control across a €17M operations and project portfolio. Ensured SLA and OLA compliance above 95% while improving efficiency and reducing vendor costs through structured governance and optimization.

Led global DMS and CRM service delivery organizations supporting multiple enterprise applications across regions. Established ITIL-based governance, service management, and supplier models to improve reliability, compliance, and scalability. Acted as IT representative during major corporate integrations and transitions, ensuring continuity and risk control across critical systems.

Delivered enterprise IT applications and projects end-to-end, coordinating international teams and stakeholders. Managed requirements, delivery, and rollouts across complex organizational and technical environments while ensuring quality and timeline adherence.

Supported enterprise applications and IT service operations, building a strong foundation in system support, incident handling, and customer-facing IT services.

Enterprise-focused AI Operations program with emphasis on MLOps, deployment strategies, monitoring, and scalable AI architectures.

Dissertation: The Romanian Automotive Cluster, an analysis of the reasons for Automobile Dacia’s success