Stefan Bodenbach
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Stefan Bodenbach
- Bis heute 4 Jahre und 7 Monate, seit Jan. 2021
Territory Account Manager D-A-CH
Calabrio GmbH
Experienced Professional Services leader with a demonstrated success history in Upselling, Service Delivery and Project Management. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center.
- 1 Jahr, Jan. 2020 - Dez. 2020
Strategic Account Manager D-A-CH
Calabrio GmbH
- 5 Monate, Aug. 2019 - Dez. 2019
Pre-Sales Manager and CSM D-A-CH
Calabrio / Teleopti GmbH
Experienced Professional Services leader with a demonstrated success history in Service Delivery and Project Management. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose
- 1 Jahr und 1 Monat, Juli 2018 - Juli 2019
Director Professional Services, ME
Aspect Software GmbH
• Profit and loss responsibility with a service turnover of approx. 2.5 Million €/year • Support the Sales Channel to implement sales strategies for Professional Services delivery • Revenue and forecasts reporting at VP level • Lead the implementation of a Self Service Customer Experience solution with 5000 ports.
- 1 Jahr und 3 Monate, Apr. 2017 - Juni 2018
Senior Manager Professional Services, ME
Aspect Software GmbH
• Management and team lead of a team with 6 direct reports • Responsibility for all consulting, project and training services from contract award to implementation • Preparation and negotiation of tenders
- 2 Jahre und 7 Monate, Sep. 2014 - März 2017
Prinzipal Projekt Manager
Aspect Software
• Managing all project phases from proposal to sign-off and acceptance with responsibility for project profit & loss • Acquire resources, leadership and motivation of the project team and ensuring customer satisfaction • Planning, coordination and monitoring of all activities with subcontractors, especially in general contractor projects
- 9 Jahre, Sep. 2005 - Aug. 2014
Manager Implementation and Installation, verantwortlich für Central Europe
Aspect Software
- 4 Monate, Mai 2005 - Aug. 2005
Projekt Direktor
Aspect Software
- 1 Jahr und 6 Monate, Nov. 2003 - Apr. 2005
Senior Projekt Manager
Aspect Software
- 4 Jahre und 10 Monate, Jan. 1999 - Okt. 2003
Project Manager
Aspect Software
- 2 Jahre und 4 Monate, Sep. 1996 - Dez. 1998
Spezialist Festnetzplanung
Mannesmann Mobilfunk GmbH
Fernmeldeelektroniker
Bosch Telecom / Telenorma
Ausbildung von Stefan Bodenbach
- 1 Jahr und 1 Monat, Feb. 2002 - Feb. 2003
Master`s Certificate in Project Management
George Washington University, School of Business and Public Management
- 3 Jahre, Sep. 1993 - Aug. 1996
Nachrichtentechnik
Fachhochschule Koblenz / Elektrotechnik mit Schwerpunkt Nachrichten- und
Kommunikationstechnik
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
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