Stefan Bodenbach
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Stefan Bodenbach
- Current 5 years and 5 months, since Jan 2021
Territory Account Manager D-A-CH
Calabrio GmbH
Experienced Professional Services leader with a demonstrated success history in Upselling, Service Delivery and Project Management. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center.
- 1 year, Jan 2020 - Dec 2020
Strategic Account Manager D-A-CH
Calabrio GmbH
- 5 months, Aug 2019 - Dec 2019
Pre-Sales Manager and CSM D-A-CH
Calabrio / Teleopti GmbH
Experienced Professional Services leader with a demonstrated success history in Service Delivery and Project Management. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose
- 1 year and 1 month, Jul 2018 - Jul 2019
Director Professional Services, ME
Aspect Software GmbH
• Profit and loss responsibility with a service turnover of approx. 2.5 Million €/year • Support the Sales Channel to implement sales strategies for Professional Services delivery • Revenue and forecasts reporting at VP level • Lead the implementation of a Self Service Customer Experience solution with 5000 ports.
- 1 year and 3 months, Apr 2017 - Jun 2018
Senior Manager Professional Services, ME
Aspect Software GmbH
• Management and team lead of a team with 6 direct reports • Responsibility for all consulting, project and training services from contract award to implementation • Preparation and negotiation of tenders
- 2 years and 7 months, Sep 2014 - Mar 2017
Prinzipal Projekt Manager
Aspect Software
• Managing all project phases from proposal to sign-off and acceptance with responsibility for project profit & loss • Acquire resources, leadership and motivation of the project team and ensuring customer satisfaction • Planning, coordination and monitoring of all activities with subcontractors, especially in general contractor projects
- 9 years, Sep 2005 - Aug 2014
Manager Implementation and Installation, verantwortlich für Central Europe
Aspect Software
- 4 months, May 2005 - Aug 2005
Projekt Direktor
Aspect Software
- 1 year and 6 months, Nov 2003 - Apr 2005
Senior Projekt Manager
Aspect Software
- 4 years and 10 months, Jan 1999 - Oct 2003
Project Manager
Aspect Software
- 2 years and 4 months, Sep 1996 - Dec 1998
Spezialist Festnetzplanung
Mannesmann Mobilfunk GmbH
Fernmeldeelektroniker
Bosch Telecom / Telenorma
Ausbildung von Stefan Bodenbach
- 1 year and 1 month, Feb 2002 - Feb 2003
Master`s Certificate in Project Management
George Washington University, School of Business and Public Management
- 3 years, Sep 1993 - Aug 1996
Nachrichtentechnik
Fachhochschule Koblenz / Elektrotechnik mit Schwerpunkt Nachrichten- und
Kommunikationstechnik
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
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