Stefan Lutz

added responsibilities APJ Business Manager /Executive Assistant to Vice President - APJ, GTM Public Cloud Dec 22 - Oct 24

• Create a great place for employees to collaborate that is efficient, responsive, and fun • Welcome guests to GoTo to ensure their comfort until they are handed off to an internal colleague • Oversee facilities management, including office access, ordering and managing office supplies and vendors (cleaning, electrician, aircon, etc.) • Schedule proper maintenance and service for internal coffee, water systems • Help to address and remedy any building challenges (lighting, temperature, etc.)

As an Asset & Facilities Management Coordinator providing services to Google, I have been responsible for the coordination of finance management, team leadership, project management, cost effectiveness and sustainability of assets and facilities. Providing Campus scale services within large multi-floor commercial office space, spanning multiple locations. My "hands on" approach to coordinating property assets provides effective delivery of services.

• Maintain a clean, organized and stocked café environment • Performed all POS duties, front and back of house functions incl. opening and closing procedures • Promote and practiced safe work habits, reported potential safety hazards, operational inconsistencies and team member incidents

Joint as a Facilities Assistant, promoted rapidly to Facilities Supervisor • Supervise Conference Centre including catering and room setups • Deal effectively with client complaints and follow up • Management of monthly stock take • Carry out opening and closing of Conference Centre • Manage office supplies Assisting with reception, concierge and security (fully trained)

• Open and close procedures for Executive Lounge • Food preparation and presentation for morning breakfast and evening canapé service. • Front of house interaction with all guests pertaining to local area activities, hotel facilities and accommodation. • Maintenance of all equipment including cleaning schedules • Monthly stocktake of all inventory and equipment • Creation and implementation of written procedures pertaining to local standards

• Management of payment point including: o Balancing of Accounts o Maintenance of Guest Index o Monitoring and Maintenance of Lobby facilities and Service • Worked within a team to ensure guests satisfaction was maintained for the Hyatt Group objectives

• Team member providing breakfast and A la carte dining experiences • Conference and convention banquet services • Reception and Administration Services • Stock Control including rotation and monthly audits • Resolve guest complaints under supervision of Hotel manager