Dr. Stefan Pfiz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Stefan Pfiz
- Bis heute 11 Jahre und 7 Monate, seit Jan. 2014
CoE HANA Program Management - SAP DBS
SAP Group - SAP SE
Global Responsibility for all CoE HANA Program Management Topics including Service Development, One Service Methodology, HANA Services, HANA Migration Topics, HANA Product Improvements
- 3 Jahre und 11 Monate, Feb. 2010 - Dez. 2013
Global Head of Remote Service Delivery
SAP Group - SAP AG, SAP Ireland, SAP India, SAP Malaysia, SAP China, SAP Brazil
Global Head of Remote Service Delivery: Global Responsibility of all services in relation to Enterprise Support including Sybase ASE/Mobile, HANA, Cloud; in paralel reponsible for Remote Service Delivery Center in Ireland
- 4 Jahre und 1 Monat, Dez. 2009 - Dez. 2013
Director of Remote Service Delivery (Top Talent Engagement)
SAP AG - SAP Ireland
Department Head in SAP Ireland; coordination of global remote service delivery topics into Solution Support in SAP AG; Remote Service Delivery for SAP customers globally; de-escalation activities for all customers globally
- 3 Jahre und 4 Monate, Aug. 2006 - Nov. 2009
Head/Director of CoE - Ireland/USA (High Potential Assignment)
SAP Ireland
Department Head of Center of Expertise in SAP Ireland/Dublin - Newtown Square, USA, with service delivery responsibility for the US-Region. onsite/remote service delivery for top customers mainly in the US region. Backoffice Operations for EMEA/US; Managing of managers; Manging of an organization; onsite engagements in the US region; living part time in America; establich one backoffice accross two countries; De-escalation activities
- 1 Jahr und 7 Monate, Jan. 2005 - Juli 2006
Head of Solution Support Ireland / Lead of Center of Expertise (CoE)
SAP Ireland - Center of Expertise
Lead of Center of Expertise (CoE) Logistics in Dublin/Ireland; focussing on service delivery for top customers in the US region; building a new team in Dublin for onsite/remote service delivery for premium customers (e.g. MaxAttention, Safeguarding, Premium Support). De-Escalation activities for the US-Region, backoffice operations for root cause analyis and de-escalation activities; delivery as onsite team lead, De-Escalation architect/manager for customers mainly in the US region
- 4 Jahre und 9 Monate, Mai 2000 - Jan. 2005
SCM Service Development, Support Architect
SAP AG, Walldorf, Germany
Center of Expertise, SAP Global Support; Onsite/Remote-Service Delivery for SCM Customers; SCM-Service Development, e.g. GoingLive, EarlyWatch, De-Escalation activities; global coordination of all SCM-Application Service Developmen topics. Project Lead for Service Development, onsite/backoffice De-escalation architect, Core-Interface Architecture, SCM Inventory Collaboration Hub, Vendor Mansged Inventory, onsite team lead onsite team member for application and technology.
Ausbildung von Stefan Pfiz
Biochemie, Genetik, Molekularbiologie
Universität Stuttgart
Sprachen
Deutsch
-
Englisch
Fließend
Französisch
Gut
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