Dr. Stefan Pfiz

Global Responsibility for all CoE HANA Program Management Topics including Service Development, One Service Methodology, HANA Services, HANA Migration Topics, HANA Product Improvements

Global Head of Remote Service Delivery: Global Responsibility of all services in relation to Enterprise Support including Sybase ASE/Mobile, HANA, Cloud; in paralel reponsible for Remote Service Delivery Center in Ireland

Department Head in SAP Ireland; coordination of global remote service delivery topics into Solution Support in SAP AG; Remote Service Delivery for SAP customers globally; de-escalation activities for all customers globally

Department Head of Center of Expertise in SAP Ireland/Dublin - Newtown Square, USA, with service delivery responsibility for the US-Region. onsite/remote service delivery for top customers mainly in the US region. Backoffice Operations for EMEA/US; Managing of managers; Manging of an organization; onsite engagements in the US region; living part time in America; establich one backoffice accross two countries; De-escalation activities

Lead of Center of Expertise (CoE) Logistics in Dublin/Ireland; focussing on service delivery for top customers in the US region; building a new team in Dublin for onsite/remote service delivery for premium customers (e.g. MaxAttention, Safeguarding, Premium Support). De-Escalation activities for the US-Region, backoffice operations for root cause analyis and de-escalation activities; delivery as onsite team lead, De-Escalation architect/manager for customers mainly in the US region

Center of Expertise, SAP Global Support; Onsite/Remote-Service Delivery for SCM Customers; SCM-Service Development, e.g. GoingLive, EarlyWatch, De-Escalation activities; global coordination of all SCM-Application Service Developmen topics. Project Lead for Service Development, onsite/backoffice De-escalation architect, Core-Interface Architecture, SCM Inventory Collaboration Hub, Vendor Mansged Inventory, onsite team lead onsite team member for application and technology.