Stefan Sauerlaender

my key responsibilities included - Product Support Readiness - Product Life Cycle Management (ensure Policies) - Identify and Facilitate Support training requests - Maintain and expand Product Training Curriculum - Coordinate with R&D to ensure Support readiness

Provided high level technical consulting within enterprise environments on a complex, multi‐layer email and file archival solution - WW onsite customer visits for problem resolution and major release version upgrades - Worked with QA engineering to define and test product’s features - Developed in‐depth knowledge of HP’s email archival solutions - Created and delivered technical trainings for internal and external audience - Collaborated with customers to define product requirements

- Knowledge of Storage/SAN and software (DataProtector, OV Storage Area Manager, Storage Essentials, OV Storage Mirroring, OV Volume Growth) - Level 2 support of Storage Software - Data Protector Technical Account Engineer for EMEA customers - Onsite consulting and workshop delivery for assigned customers in EMEA - managed Escalations for customers in EMEA - Offshoring Bangalore Project, workshops created, process design, trainings and mentoring in Bangalore and remote