Stefanos Kyriazopoulos

Bis 2023, Head of Customer Experience & Contact Center, Wio - a part of ADQ

Abschluss: MBA, Henley Business School

Athens, Greece

About me

Extensive management experience in the deployment of domestic and international Business Strategy & Business Development for major BPO, customer care, sales and fintech institutions. Possessing strong project management, team leadership, and P&L management skills. Technologically savvy with extensive experience working with CRM / ERP systems. Well rounded, consultative coaching management style and extensive interviewing and hiring experience. Establishing performance goals to exceed efficiency levels, quality assurance standards and service level targets. Areas of Expertise: • General & Operations Management • Strategic & Tactical Business Planning and Implementation • Contact Center Operations & Customer Service Strategy • Operational Performance & Process Improvement • Change & Turnaround Management • Business Process Outsourcing (BPO) Solutions • Near- & Offshore Solutions • Key Account Acquisition & Management • Closing & Negotiating complex Outsourcing Deals

Skills

General Management
Operations Management
Contact Center Management
Management
Business strategy
Customer service
Customer Support
Customer care
Customer Service Excellence
Customer Service Metrics
Process Optimization
Quality Management
Business Economics
Business Development
Project Management
Consulting
Business Contacts
Communication skills
Deutsch
Englische Sprache
Human Resources
Operations Manager
Coaching
Recruitment
Change Management
Leadership
Business administration
Sales management
Master of Business Administration
People Management
Regional Management
Leadership skills
Support
Customer Experience Management
Contact Center
Business Operations

Timeline

Professional experience for Stefanos Kyriazopoulos

  • 3 years and 2 months, Mar 2020 - Apr 2023

    Head of Customer Experience & Contact Center

    Wio - a part of ADQ

  • 3 years and 4 months, Oct 2017 - Jan 2021

    General Manager Greece & Head of Global Customer Service Operations

    Karma Group Global
  • 2 years and 6 months, Dec 2014 - May 2017

    Regional Director Balkans - Contact Center Operations

    ADAC Service Hellas

  • 3 years and 2 months, Oct 2011 - Nov 2014

    Contact Center Operations Manager

    Teleperformance Greece

Educational background for Stefanos Kyriazopoulos

  • 2 years, Mar 2014 - Feb 2016

    Master of Business Administration

    Henley Business School

  • 3 years and 9 months, Oct 2006 - Jun 2010

    Business Administration & Management

    Athens University of Economics and Business

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