Stephan Chancele Nguema Ollame

• Work closely with stakeholders to understand business requirements and translate them into technical specifications • Design and implement Salesforce solutions that meet business needs for Global Market, Wholesales, Transaction Banking & Investment Banking within the Corporate and Investment Banking. • Manage project timelines and provide regular status updates to stakeholders. • Create and maintain project documentation using Confluence • Manage project tasks and workflows using Jira.

• Identify new initiatives for maximizing growth through customer experience strategies. • Oversee systems and controls to adequately meet and maintain service levels and KPIs. • Process engineering. • System improvements. • Identifies and develops best practices for working with or adding value to the customer, and champions among colleagues/stakeholders. • Monitor financial indicators to determine success and required changes to the business strategy.

- Working within the After-sales division to offer relevant training to help improve dealers’ parts and service absorption. - Leading corporate dealer parts and service business training strategy. - Processing inquiries related to product performance, product features, service administration, product training and warranty. - Collect customer requirements, determine technical issues, and design reports to meet data analysis needs. - Technical support and Technical Trainer on Massey Ferguson Tractors.