Stephan Nolte

Create and agree Operational Level Agreements and Service Level Agreements with operations management Identify and communicate costs for changes to stakeholders / customers Analyze and act upon results of KPI’s Establish and maintain relationship with stakeholders and customers Project management following DHL’s DePICT methodology Plan and conduct DHL internal audits Manage team spread across three different countries Agree and sign off of Business Continuity Plans and Disaster Recovery Plans

Change Management Deployment of new software releases onto quality assurance and production environment Configuration management Create and maintain KPI’s Project planning and management based on DHL’s DePICT project management methodology Desktop Support Operation support Establish, maintain and coordinate third party support Incident and problem management Disaster Recovery and BCP Plan, conduct and participate in DHL internal audits