Stéphane Abergel

Daily support to IBM resellers in France through emails and phone. Resolving problems and dealing with IBM partners issues. Managing IBM customer database and updating it. Liaison with IBM France regarding invoicing. Giving support to IBM first line sales assistant. Management of contracts proposals and contracts validations. Ensure up to date database for contracts and machines informations. Cross countries solutions. Use of IBM computer tools.

Sales administration, raise offers and quote, recall and back-office Run promotion campaigns through mails, e-mails and samples Contacting with national and european providers Liaison with providers around Europe Customer care over the phone and though e-mails Coordinate customers request with the production department and logistics Organising and attending PSI Trade fair (Düsseldorf - Jan 2010) Daily use and management of CRM database

Promoción y venta de productos. Administración de ventas y resolución de incidencias. Gestión de cobros y formalización de contratos. Soporte comercial. Mantenimiento de página web: identificación de errores y transmisión de correciones al webmaster. Asistencia a ferias y eventos tanto a nivel nacional como internacional.