Steve Miller

Provide process design and project management services to small-to-midsize enterprises (SMEs) and non-profit organizations to optimize workflow and improve user experience.

Provide tactical and strategic IT support to the SIETAR Europa organization, Board, Committees and members. Transition website to modern platform, introduce online member management system, implement framework for integration of systems across national chapters.

Key offerings include: * Team Development Coaching * One-on-One Leadership Coaching * Communication Skills Workshops

Provided on-the-job communication skills coaching to IT teams at clients ranging from regional firms to global enterprises.

Under the sponsorship of the Executive VP of HR, led a global project team comprised of HR professionals, line management, IT and corporate communications in the design, development and implementation of a consistent, corporate-wide approach to performance management, a key component of overall staff development. Goal-setting and performance feedback linked to organizational Balanced Scorecard objectives, personal development goals and local project needs.

Managed European-wide Talent Development organization responsible for needs assessment and delivery of technical and leadership training for European staff.

Represented European interests and needs in corporate HR systems projects, including rollout of new Learning Management System (LMS), exploratory preparation for SAP implementation, and development of integrated HR tool providing leaders with consolidated staff information.

Managed design, development, and implementation of multiple mobile telecommunications-related business system projects. This included supporting the launch of new GSM operators in Poland and Jordan. In Portugal, supported an established operator in extending customer service options including new bill design, customer loyalty programs, and enhanced tariff plans. Led a team in the design and development of modifications to support the introduction of the Euro.

Led team of analysts and developers in the design and development of decision support products aimed at state and local governmental clients; presented strategy to client management; delivered implementation support and training. Responsible for designing the management reporting function of a state-wide Child Services agency.

Consulted with clients in evaluation, selection and implementation of hardware and systems software. Contributed technical expertise during proposal development. Demoed software solutions and provided client training.

Prepared manpower and capital equipment capacity plans to support manufacturing operations, liasing with Industrial Engineering, Production Scheduling, and Manufacturing Management. Obtained approval for annual plan through presentations and negotiations with executive plant management.