Sultan Chughtai

Managed a portfolio of properties and worked with clients to buy, sell, and rent properties. Provided excellent customer service, market analysis, and property valuations Stayed up-to-date with local real estate market trends and conditions Built a high-performing team to deliver business objectives sustainably. Negotiated deals and closed sales, resulting in a sales increase of 15% in the first year Administer sales pipeline and improve opportunities for sales

Coordinating and scheduling property viewings for potential buyers and renters. Assisting clients with the paperwork and legal process of purchasing or renting a property. Building client base and managing the clientele. Achieved 100 percent monthly targets at an average. Closed Sales of 100 million PKR and generated a revenue of 12 million for zameen.com I have trained a team of 6 BDOs & managed 30 projects in Lahore. Got promoted within 12 months from BDA to AMBD

Worked on International Campaign (Uber Eats - EMEA Region). Responded to 60 calls and tickets per day on average. Worked on Zendesk for help desk management system. Consistently Improved customer satisfaction through the expert resolution of conflicts, Issues, and concerns. Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service.

Started from scratch and within 6 months took the business to breakeven point. After 1-year the business grew up to 20 percent in terms of net profit. Introduced multiple training sessions and maintained average customers of 200 per month. At the time of business liquidation earning was 50 percent in terms of net profit.

Worked on 6 projects at the same time i.e. Simple-Mobile, T-Mobile, Faveriotel & Shah Tel. Used to manage their CRM to answer client queries. Give Accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. Achieved 96% of customer satisfaction rating. Achieved and maintained 96 percent of customer satisfaction rating.