Sumit Sood

Wireless Testing and Support engineer at Apple, Munich

Working as Field Design Engineer with Apple, Munich. Carrying out functional tests, Automate test scripts, Executing and reproducing tests.  Device flashing, Integration of software modules into devices.  Analyze logs and verify the call scenario in traces- VoLTE, VoWiFi, Emergency, NR-NSA/SA.  Identify issues in the traces and reproduce bugs in live scenario.  Error analysis and Troubleshooting related to testing, call flow using QCAT/QXDM, XCAL, Atlas.

 RTD- MD8430 and MT8000 – test case Simulation for LTE, NB-IoT and 5G NSA/SA use cases.  Reproducing test cases in lab setup using manual and automated test scripts.  Regression testing, ticket handling, Fault debugging, analyzing L3/L2/L1 logs and UE logs.  Co-ordinating internally with various stakeholders- Customer, Design, Product and sales teams.  Updating customers about the progress of ongoing cases in weekly meetings.  Tools & Platforms: o Protocol Analyzer, MMT, QXDM, QCAT, Salesforce, JIRA

 EP5G network architecture, deployment of sites, maintenance, debugging and support.  Handling trouble tickets for various hardware and software issues  Feature Implementation, Software upgrade/update, license handling, node management and Network administration.  ATP testing for customer nodes- Handover to Support Process.  Lab testing for Alerts, features, functionality, redundancy and regression.  Tools and Platforms: o Zendesk, Opsgenie, Confluence, NMP, cENM, swagger, Prometheus, GCP

 Handling CSRs, troubleshoot issues and suggest corrective actions within defined SLA.  Analysis of logs and traces for various 2G, 4G, 5G issues- L2/L3 traces, Root Cause Analysis  Integration, Node migration, rehoming, HW/SW capacity expansions.  Feature integration, testing, validation and roll-out.  Planning and Implementing Software Corrections, configuration changes in network.  Close interworking with Customer, Project teams, Operations Team and Design team.

 First point of contact for various issues raised by customer.  Preparing KPI reports, team utilization data, attending customer meetings and escalation management.  Taking feedback from management and follow up to overcome the challenges.  Drive daily SCRUM / collaboration meeting with Global Support/ R&D, discussion of stuck cases and way forward.  Organizing Kanban, knowledge transfer, documentation and information sharing.  Addressing customer queries and ensuring customer satisfaction.