Summaiya Tasnim Arpa

-Led cross-functional Scrum teams for SaaS projects, aligning stakeholders via bi-weekly reviews -Designed and maintained project tracking systems using Jira and Trello, reducing project delays and improving on-time delivery -Led client onboarding processes that decreased implementation time while increasing customer satisfaction scores -Created standardized reporting templates that improved communication efficiency between technical teams and business stakeholders

-Redesigned 3 enterprise dashboards (HTML5/CSS/JS), cutting support tickets -Introduced QA processes, reducing data errors in client implementations -Bridged business & tech teams, translating C-level needs into technical specs -Created SRS/TOR docs to clarify project requirements -Oversaw annotation teams, enhancing data quality control

•Designed and developed user-centric interfaces that improved system usability scores by 35% •Conducted data analysis and created project data sheets that enhanced decision-making accuracy by 25% •Assisted in recruitment by conducting technical interviews that improved hiring quality by 30% •Prepared meeting minutes and client communications that increased transparency by 40% •Contributed to tender analysis documents that improved bidding success rate by 20%