Mahmoud Soudi

Managed cross-functional teams. Collaborated with stakeholders. Implemented Agile methodologies. Identified project risks and developed mitigation strategies to ensure project success. Managed vendor relationships. • Project Highlights: Generate OTP on Cash In/Out in Meeza -Platform Enabling Cash In/Out service for Orange cash wallet. Migration orange cash from Conviva to Fawry platform by Preparing and maintaining migration phases with agile methodology.

Led daily stand-ups, sprint planning, and Scrum ceremonies for cross-functional teams, managing backlogs, etc Coached teams on Agile methodologies and best practices, improving efficiency and productivity, and implemented new tools to speed up the development process by 20%. Resolved conflicts, and increased team efficiency by 25% by introducing modern Scrum methodologies. Worked closely with product owners to define project scope, Managed and developed two teams of 20 software developers.

Managed cross-functional teams to deliver projects on time & within budget. Implemented project management best practices, facilitated team communication, monitored risks, Planned & executed RAN Master Plan using hybrid methodologies, managed capacity for BSS & coached teams to meet strategic objectives & maintain KPIs. Prepared weekly progress reports, presented monthly KPI status, handled customer complaints within SLA, & represented operations teams in meetings with France Télécom & Orange.

Provided TAC support for various international clients, handling all BSS issues & offering Level 2 support. Managed cases based on urgency, escalating unresolved issues to 3rd level R-TAC, & updated customers hourly with new findings. Attended customer meetings to discuss & resolve root causes, ensuring effective communication and problem solving. Diagnosed & troubleshot hardware/software issues, familiar with Windows and MS, &configured network devices like routers and switches.