Suryakantham Ravi

End to end management of technical writing/ technical communication assignments Devise and lead content strategy - product documentation Estimate work , forecast and manage risks and dependencies Work in line with delivery commitments Construct and lead technical Proofs of Concept for the content team Perform peer reviews Lead hiring and training activities XML, HTML, Markdown DITA specification, Ixiasoft DITA CCMS, XMetal Author, GitHub, Jekyll, JIRA, Confluence, TeamPulse, MS Project

End to end management of technical writing/ technical communication assignments Devise and lead content strategy Estimate work , forecast and manage risks and dependencies Work in line with delivery commitments Perform gap analysis to improve documentation Perform peer reviews Lead hiring and training activities XML, HTML, Markdown DITA specification, Ixiasoft DITA CCMS, XMetal Author, GitHub, Jekyll, JIRA, Confluence, TeamPulse, MS Project

End to end management of content marketing assignments Devise and lead the content marketing strategy in collaboration with Product Management executives Estimate work, forecast and manage risks and dependencies Work in line with Sales & Marketing and Product Management delivery commitments Design sitemaps Drive the editorial calendar and perform editorial reviews Lead hiring and training activities

• Provided executive coaching to and mentored 5 Scrum Masters from other teams • Acted as a Product Owner for the PM Health app • Managed the technical publications team • Devised and executed the content strategy to migrate all content from Redmine to GitHub

• Piloted 3 agile projects • Delivered 2 agile projects with zero bugs and technical debt • Assumed leadership of a failing pilot program $5 M and revived it for successful delivery • Trained and coached 3 customers • Managed multiple scrum teams • Acted as a Product Owner for the Agile Metrics dashboard • Won 23 new logos • Supported 99% of the first-level sales calls • Trained, and coached 1200+ employees

• Implemented Agile Scrum organization wide in less than 3 months • Managed and led multiple scrum teams • Trained 100+ engineers (development, QA and DevOps) • Led hiring, training and appraisals

Manage technical writing assignments for the Planon organization Work with Product Owners and Designers Conduct peer reviews

• Contributed to BPM and BAM product documentation, How To videos and release notes • Perform cross-team documentation reviews, gap analysis and troubleshoot issues • Participate in scrum ceremonies and share status reports • Editor of MarketLens – corporate newsletter

• Led as a Function Lead for CMMI (5) implementation • Lead technical writer - authoring SRS and user guides for Snapfish.com, SHPS, Telephia, and Makemytrip.com projects

• Lead technical writer - authoring SRS and design documents for Twentieth Century Fox, RR Donnelly, Robert Van Securities, and Ten Dots projects • Lead Internal Auditor for ISO 9001 certification

Communication Theory & Media Systems Communication Research Methods Public Relations and Organizational Communication Advertising & Market Research Development Communication Reporting and Writing Editing, Graphic Arts and Newspaper Management Writing for Radio and Television