Susannah Roush

First internal IT for well-funded start-up of 120 employees. Implemented security policies company wide, configured custom JIRA templates and projects for multiple departments. Created and streamlined processes for all technology. Maintained and upgraded Meraki network. Negotiated and implemented Jamf Pro to control and manage all machines in the organization.

The Hillary for America campaign hired me to work for the Michigan Democratic Party as the state-wide IT director. State technology director in a swing state for presidential campaign. Sourced and installed internet for 30 field offices, imaged and troubleshooted computers for 300+ users. Gained experience using Unify web-based APs. Was tech support and on call at all times, due to nature of the campaign. Set up a VoIP voter protection hotline for 40 lawyers.

Supported over 700 employees during acquisition. Migrated internal systems over to Oracle's systems and assisted each user in migrating accounts.

Part of a small team serving 700 employees in US, UK, Japan, Singapore, and Ukraine. In addition to desktop support, also system administrator for all central identity management, and central IT systems. Led IT training for all IT hires. Implemented & owned asset management solution, implemented a full HRIS system change. Implemented & administer Slack to technical teams. System administrator for Active Directory environment. Google Apps administrator.

In charge of technology plans and daily computer support for small company. Oversaw tech projects from creating a web-based collateral search engine, to a complete server migration. Administrator for Active Directory environment and Microsoft Exchange. Managed election-cycle hiring and accompanying materials for 16 temporary staff.

Within a fixed time period, triaged customers’ computers and presented an amenable solution. Repaired hardware problems and troubleshooted software issues. Gained immense customer service experience and conflict resolution skills.